Data Protection & Privacy Policy
Sound Service Europe is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information in compliance with the General Data Protection Regulation (GDPR).
Last updated: April 1, 2026
Controller & Contact Information
Sound Service Musikanlagen-Vertriebsgesellschaft mbH
Moriz-Seeler-Straße 3, 12489 Berlin, Germany
Phone: +49 (0)30 707 130-0
Fax: +49 (0)30 707 130-189
Email: info@sound-service.eu
Data Protection Officer: Konrad Hartsch
Email: datenschutz@sound-service.eu
Website Visit Data Collection
When visiting for information purposes, the site collects server log data including:
- Visited pages and timestamps
- Data volume transferred
- Referral source and browser information
- Operating system details
- Anonymized IP addresses
Legal basis: Article 6(1)(f) GDPR (legitimate interest in website stability)
Cookie Usage
The site employs session and persistent cookies to enhance user experience and simplify ordering processes. Cookies store browser settings, location data, and IP information.
User control: Visitors can configure cookie preferences through browser settings (links provided for Internet Explorer, Firefox, Chrome, Safari, Opera).
Note: Note: Some cookies are essential for the platform to function properly. Disabling these may affect your ability to use certain features.
Contact Information Processing
Personal data submitted through contact forms is collected solely for responding to inquiries. Data is deleted after matter resolution, respecting applicable retention requirements.
Legal basis: Article 6(1)(f) GDPR; Article 6(1)(b) GDPR if contract-related
Customer Accounts & Contract Performance
Account data enables contract fulfillment. Users may delete accounts anytime by contacting the controller. Data retention follows tax and commercial law requirements.
Direct Marketing Practices
Newsletter subscription
- Double opt-in confirmation required
- Legal basis: Article 6(1)(a) GDPR (consent)
- IP address and registration timestamp recorded
- Unsubscribe available via newsletter link
Email to existing customers
- Similar products marketed per Article 7(3) UWG
- Legal basis: Article 6(1)(f) GDPR (legitimate interest)
- Objection rights available anytime
Postal marketing
- Name, address, and title information retained
- Legal basis: Article 6(1)(f) GDPR
- Objection permitted at any time
Social Media & Video Integration
YouTube embedding (privacy-enhanced mode)
- User data collected only during video playback
- Google associates data with logged-in accounts
- Google analyzes usage for marketing and research
- Legal basis: Article 6(1)(f) GDPR (Google's legitimate interests)
- Users may object to profile creation
DoubleClick connections establish during site visits regardless of video playback.
Data protection reference: https://www.google.de/intl/de/policies/privacy
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:
Encryption
All data transmitted between your browser and our servers is encrypted using SSL/TLS technology.
Access Control
Strict access controls ensure only authorized personnel can access personal data.
Regular Audits
We regularly review and update our security practices to maintain the highest standards.
Secure Storage
Data is stored on secure servers in compliant data centers within the EU.
Your Rights Under GDPR
As a data subject, you have the following rights:
Right to Access
Request a copy of the personal data we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete data.
Right to Erasure
Request deletion of your personal data (subject to legal obligations).
Right to Restriction
Request limitation of processing of your personal data.
Right to Data Portability
Receive your data in a structured, commonly used format.
Right to Object
Object to processing of your personal data for marketing purposes.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Third-Party Services
We may share your data with trusted third-party service providers who assist us in operating our platform, processing payments, or delivering services. These parties are contractually obligated to protect your data and use it only for specified purposes.
Contact Our Data Protection Officer
If you have questions about our data protection practices or wish to exercise your rights, please contact our Data Protection Officer:
Data Protection Officer
Sound Service Musikanlagen-Vertriebsgesellschaft mbH
Moriz-Seeler-Straße 3
12489 Berlin, Germany
Email: datenschutz@sound-service.eu
Supervisory Authority
You have the right to lodge a complaint with your local data protection supervisory authority if you believe we have not handled your personal data appropriately.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date.